Payment Information

Company Presentation:
Florence Luxury Home was founded by Gianni and Donatella. As seasoned travelers and passionate lovers of food, wine, and authentic experiences, they find joy in places that tell stories—homes and destinations that hold more than just beauty but also history, emotion, and a touch of magic. They constantly search for history, connection, and authenticity. Their hearts are drawn to quality, craftsmanship, antiques, and furnishings that seamlessly blend the charm of the past with the comforts of the present. They have always been inspired by objects with character, those bearing the patina of time, and by the art of recycling to give them a second life. This passion and vision have led them to create Florence Luxury Home. More than just a place to stay, this family-run venture offers thoughtfully designed spaces that blend tradition with modern comfort. They have reimagined hospitality to create homes that envelop visitors in warmth and evoke a sense of belonging—spaces that are designed to be lived in, felt, and cherished. They invite you to experience Florence as part of its story—feeling at home in the heart of this extraordinary city.

CONTACTS:
My name is Anna, I am your personal property manager for bookings, requests and customer service.

You can reach me on:

Email: welcome@florenceluxuryhome.com

Phone: +38 338 382 1830

Please do not send emails to any different email account or via whatsapp. Thank you for your understanding.

2025 Partnership:
To improve business you should be actively selling ALL the apartments available on your website with the exception of Pitti Historical Home, La Casa sull'Arno, Oltrarno VM48, Unicko and Visconti.

Photos:
To access quality photos of all our apartments please click here

Icals: (to put the apartments on your website with updated availability):

4 Bedrooms:

Piazza Pitti 22: https://bbplanner.com/calendario/calendar.php?idc=MzI3Mjc%3D&p=0

Palazzo Tintori Garden: https://bbplanner.com/calendario/calendar.php?idc=MzY5NjA%3D&p=0

Santa Croce Historical Home (still under renovation): https://bbplanner.com/calendario/calendar.php?idc=NDMyNzg%3D&p=0

3 Bedrooms:
G9 Vasari View: https://bbplanner.com/calendario/calendar.php?idc=Mzk2NTg%3D&p=0
Ponte Vecchio Panorama: https://bbplanner.com/calendario/calendar.php?idc=NDEyODk%3D&p=0

2 Bedrooms:
Lungarno Guicciardini 9: https://bbplanner.com/calendario/calendar.php?idc=Mzk2NTY%3D&p=0

Casamanda: https://bbplanner.com/calendario/calendar.php?idc=Mzg0ODI%3D&p=0

RATES, PICTURES AND DESCRIPTIONS

Here is all the information regarding rates, extra fees, cancellation policy and payment info.

Special Conditions and Minimum Stay:

10% discount on the net rate for bookings over 8 nights
Minimum stay of 3 nights, 2 nights are on request (with supplement)
Minimum stay of 4 nights between 21 December and 4th January
Minimum stay of 4 nights between 20 November and 30 November (Thanksgiving)
Extra Beds for apartments with sofa beds: 50 Euro per person per night (Palazzo Tintori Garden, Pitti Flat)
No Check In on 25th December and / or 1st January
25% Supplement for cleaning services requested on Bank Holidays

Payments:

20% deposit on booking (to be made within 48 hours of sending confirmation)
Please see bank accounts below
80% final balance to be paid 30 days prior to arrival
Please note that Cuvee should pay us the net amount due to be calculated on the nightly rates. All extra including final cleaning, city tax and extra maid service, grocery service, baby beds should be paid locally in cash, either directly by the client or by Cuvee.

Security Deposit (against damages, secured against a Cuvee Credit Card):

800.00 Euro for 2 bedroom apartments
1000.00 Euro for 3-4 bedroom apartments
A different amount may be requested for rentals of 14 days or more

Standard Cancellation Policy:
Whenever the contract proposal is revoked after it has been accepted, the following penalties will apply.

No charge if cancellation is made 60 or more days before arrival;
Loss of 20'% deposit for cancellations made between 59 and 30 days before arrival;
Full cancellation of 100% for cancellations made between 30 and 0 days before arrival,

Rates:
Our web page shows "Base Rates" for each apartment.
For example:
Casamanda Base Rates 2025/2026: Prime Season: 600 € - High Season: 500 € - Mid Season: 400 € - Low Season: 300 €
Using the link to show availability, you will also obtain the exact price for the apartment

Commission:
Cuvee has a 10% commission on the "nightly rates". Not on the extras shown below. If the apartment has a total gross rate of 4000 Euros your commission is 400 Euro.
We expect you to pay us the net rate by wire transfer. All wire transfer bank accounts are shown below. Please note that for some apartments we have a USA bank to make things easier for you.

Cleaning Fee:
There is a cleaning fee to add on to each property. This amount can ONLY be paid in cash at Check In

200 Euro for the 2 bedroom apartments
300 Euro for the 3 bedroom apartments
400 Euro for the 4 bedroom apartments

City Tax:
There is the city tax amount to add on to each booking for Florence City Council. It is 6 Euro per adult per night (over the age of 12). This amount can ONLY be paid in cash at Check In

Extra Linen/Maid Services:

The apartment is supplied with one set of towels (3) per person and all bed linens. If your guests would like maid service during your stay please contact us in advance. Maid service has a charge of 25 Euro per hour (minimum payable 4 hrs per service) and a full change of linens is 25 Euro per bedroom and 25 Euro per bathroom.
Please note that the apartments are equipped with washer and dryer. If you consider Piazza Pitti 22 (the Pitti Flat), each full change of linens costs 50 Euro per "bedroom" and each hour of maid service costs 25 Euro per hour with a minimum of 4 hours per service so in total the service to clean and prepare the entire apartment would be 300 Euro per maid service. This extra must also be paid in cash at Check In

Travelling with infants:
If your guests are travelling with infants and require the following please let us know well in advance.
All items are subject to availability and cost approximately:

Baby Cots: 15 Euro per day / 70 Euro per week each
Highchairs: 15 Euro per day / 50 Euro per week each
Strollers: 70 Euro per week each

Please note there is a one off 20 Euro delivery fee per order. All payments for these services need to be in cash on arrival.

Grocery Service:
Skip the shopping and arrive to a stocked fridge! Our grocery service ensures your favorite essentials are ready upon arrival.
This service has a minimum charge of 30/50 Euro plus the cost of the groceries ordered.
Please see our sample Grocery List here:

CLICK HERE TO CHECK REAL TIME AVAILABILITY & INSERT A BOOKING REQUEST

https://bbplanner.com/api/_pages/channel_calendar/?ed=erGVyzp1QScCudWmnqVVv76EMQYKT7q3iRft9B0nA%2F2MvCOOlXd2vD3itxLwvWe4

STEP BY STEP

1) Select the month you are interested in
2) Click on the green date on the apartment you are interested in finding the rate foor
3) Insert the check out date
4) Press search
5) You will find a list of all available apartments
6) Click on Rate Conditions for each apartment for the total rates
7) This page shows you the nightly gross rate. You have a 10% commission on this amount
8) This page also shows the extras payable on site in cash (Final Cleaning, City Tax and extra additional cleaning services)4

9) You can insert a booking request - the apartment will be put on hold automatically for 72 hours
10) Please accompany your booking request with an email to welcome@florenceluxuryhome.com THANK YOU

BANK ACCOUNT INFORMATION FOR PAYMENTS

4 Bedrooms: Piazza Pitti 22 (Piazza Pitti 22)